Billing Terms & Conditions

Welcome to Customised Chocolate Box! We appreciate your business. Please familiarize yourself with our billing terms and conditions:

1. Payment Methods:

• We accept payment via credit/debit cards (Visa, MasterCard, American Express) and other secure payment gateways as displayed during the checkout process.
• All transactions are processed in GBP (British Pounds).

2. Payment Authorization:

• By providing your payment information, you authorize us to charge the specified amount to your selected payment method. You confirm that you are the authorized account holder for the payment method used.

3. Order Confirmation:

• Upon successful payment, you will receive an email confirmation detailing your order and payment information. This email serves as your receipt.

4. Billing Information:

• It is your responsibility to provide accurate billing information, including your billing address and contact details, to ensure successful processing of your payment.

5. Subscription Services:

• If you have subscribed to any recurring services (e.g., monthly cake delivery), your payment method will be automatically charged at the specified interval. You can manage your subscription and billing information in your account settings.

6. Refunds and Cancellations:

• Refunds and cancellations are subject to our refund policy. Please refer to our refund policy for detailed information on eligibility and the refund process.

7. Billing Inquiries:

• For any billing inquiries or discrepancies, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We will address your concerns promptly and work to resolve any billing issues.

8. Security:

• We prioritize the security of your payment information. All transactions are encrypted and processed securely to protect your sensitive data.

9. Changes to Billing Terms:

• We reserve the right to modify these billing terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.

By making a purchase on Customised Chocolate Box , you agree to abide by these billing terms and conditions.